Katie's Quilting Corner
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Madrona Road Fabrics
I’m gonna unload about Husqvarna Viking in this episode so be prepared.
New Projects (and a few finishes):
Fat Quarter Shop 12 lb Scrap Grab Bag
Thanks for the post about the sewing machine troubles. I always appreciate product reviews, good and bad!. I will share with my quilty friends.
Hi Katie! I listen to every podcast and follow your blog – I’m so sorry to hear about this awful situation you are going through with Husqvarna Viking, it sounds like an absolute nightmare. I think you have been more than fair with them, and at this point people do need to hear about your bad experience. I hope it gets resolved before your cruise!
PS I love hearing about your cruise planning and preparation. I’ve never been on one (but hope to someday) so I love soaking up the little tips you have. I know a whole podcast on cruising wouldn’t really fit your audience, but it would be so interesting (imo)! 🙂
Katie, your experience with Viking is regrettable, to say the least. I have a Topaz 30; bought it 3 years ago in a JoAnn fabric store in Macon, GA. I will admit that I’ve had a few issues with my machine and have had to take it in for service, but have always been offered a loaner.
Once when it was sent for work on tension issues, it came back no better. It had been sent to a repairman in central Florida. I tried it out before I left the store with it and the Viking sales rep in the Joann store agreed that it was not fixed. She refunded my $150 labor payment and I started using a certified repairman who operates another shop in Macon. While I still have occasional problems with the machine, the repairman in Macon has been most helpful and attentive, giving me a loaner each time.
My point in saying all of this is that while the machines do have issues, not every dealer is disreputable nor does every repairman gives poor service.
Lastly, I must say that I really enjoy your blog. However, your choice of words (in my opinion) are offensive and will cause people to be turned off. (Ex.: Viking sucks). I’m sure you don’t intend to come off that way, but that sort of language could cause your readers to think your are immature and unprofessional. I hope you’ll consider this before you make more posts. You can make your point without stooping to language like that.
This is my public blog with my experiences, thoughts, views and opinions. You are welcome to visit and agree or disagree with what I say. I’m sorry if I ever gave you the impression that I’m a politically correct person – I’m far from it. I feel that “Viking Sucks” is a kind way to put how I’m feeling about the company and my dealer at this point. I admittedly curse like a sailor as I’ve said many times on the podcast but I refrain from cursing on the podcast and blog. I don’t feel “sucks” is a bad way of putting how I feel seeing as how there are many other phrases I’d rather to use that would likely make your hair curl – but I don’t because I try to keep my blog PG. If you find it offensive by all means, you don’t have to read my blog or listen to my podcast anymore. Completely your choice.
I’d rather be the real me than a fake version just to please people.
“I’d rather be the real me than a fake version just to please people.”
THIS is why I love listening to your podcast.
SUCKS is putting it mildly for the utter crap way they’ve handled this situation. I will never buy a Viking after hearing what you’ve gone through with this company. I hope they step up and honour your purchase by replacing the obvious lemon you ended up with..
Oh, I forgot to say, LOVE that slideshow, thanks for sharing!
I agree with verylazydaisy and would have been using much stronger language if I had to put up with that kind of service. My dealer carries Janome & Husquarvna and has always been most helpful. There is no reason at all that you should have had to endure this Mary Ann
I have been looking at both Janome and Viking, good to hear what you have to say. I think I will now go with the Janome.
Just listened to your podcast and have had my own rant/comment on the detailed ordeal post.
Makes me realise just how lucky I am to have a fabulous independent sewing machine dealer locally who back up their awesome product knowledge with wonderful advice, classes and after sales support. I should really give them a shout out on my blog.
NEVER AGAIN WILL I BUY A VIKING. Viking has been nothing but a headache for me. I dont have a lot of money and it was a huge investment. I love in CT and whenever something goes wrong the machine is sent to NJ; TAKES WEEKS TO COME BACK AND ALWAYS COSTS A FORTUNE. I am so lucky though as I have been able rely on my childhood Singer Featherweight. Maintenance and repair are very reasonable. Just wanted to support you, share and comisserste.
Susan that is awful to hear. It’s a shame they can’t get their service under control. Maybe if we all start speaking up about this they’ll take notice.
Have been following your Viking saga and hugging my Bernina closer to me!
Glad that you are a “Shogun” fan. My DH, DS and I all love the book; I read it way back before there even was a mini-series. My only issue with the mini-series was that it gave you so little of the perspective and thoughts of the Japanese characters. The producers made a conscious decision not to use sub-titles and this limited what Toranaga etc. could communicate. I would like to see an updated version for that reason alone.
I made a Yellow Brick Road quilt with Asian fabrics for my DS for Xmas; he calls it his Anjin-San quilt and loves it.
All the best.
Torie you’re completely right about the missed perspective. Nothing can beat the book though! So funny your husband has an “Anjin-San” quilt – I’ll have to tell Ringo about that and he’ll want one!
I’m so sorry to hear about your Viking I know that there has been another podcast that I use to listen too that had trouble with her sewing machine too. She had a different brand but had so many problems that it made her cry. She stopped sewing on it for a year just decided to give up on it on get something else. I do really appreciate that you shared this with us I have been wanting a new sewing machine and we someone has these kinds of problems I want to know so i’m not out money.
Glad you found it helpful! I think the person you were thinking of was Brye Lynn with her Janome dealer issues. It’s always unfortunate when the dealer just doesn’t support the product when it starts to have issues. Good luck in your search! I hope you find a good reliable machine and dealer.
I use Janome machines – largely because the store where I purchased them is owned and run by a couple who I like and trust, and they sell fabulous quality quilting fabrics. They also services and repairs the machines right on site. Can’t beat it.
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